online Shopping

were we can ship to

At this stage purchases can only be delivered within New Zealand.

privacy

We do not store credit card details nor do we share financial details with any 3rd parties. We use stripe as the payment gateway for all online purchases. For more information on stripe and their policy click here: https://stripe.com/en-nz/privacy

Payment

We accept all major credit cards, debit cards & bank transfers. We also offer AfterPay & LayBuy as a payment option.

Taxes

All prices include GST and this is detailed on your customer invoice.

Delivery

For purchases that require delivery (eg. Product) we charge a standard rate of $8.50.

We aim to dispatch orders on the same working day when orders are received before 12pm. Orders received after 12pm will be dispatched the next working day.

For all nationwide deliveries you can expect these to take approximately 1-3 working days to arrive.

Currently there may be delivery delays due to the increased demand caused by Covid-19.

For online product purchases once your order has been processed you will receive an email with courier tracking details.

Refunds

For vouchers purchased online: We do not refund on gift voucher purchases.
 
For product purchased online:  We will exchange or refund goods that are in a resalable condition, i.e. unopened and unused, but sorry, we are not able to exchange or refund products which have been used unless they are faulty or have caused an reaction on the skin. If you would like to exchange your order please follow the instructions below:

Email: info@nirvanabeautylounge.co.nz and tell us the nature of your return and attach any relevant photos.
Return the products to their original packaging and return within 10 days to: 
Nirvana Beauty Lounge
11, 21 Bealey Avenue, 
Merivale, 8011
Christchurch
New Zealand
Attn: Returns

We recommend that you return your package using signature-required courier. If you use general post your package will not be insured and Nirvana beauty lounge cannot accept liability if it is damaged or goes missing.
We can only refund postage costs where the return is a result of our error.
Please insure to include your name and your order number with the returning product.
It takes a maximum of 15 working days to process the return.
Damaged or defective merchandise and incorrect orders
If your purchase arrives damaged or defective, or if we have sent you the wrong product, please email: info@nirvanabeautylounge.co.nz within 10 days of purchase. 
We will happily replace or exchange the items to the value of your order. Please do not post your return back to us using general post as you will not be insured for its loss if it is damaged or goes missing.